- Why buy from us ?
In xxxxx, we pay special attention to the choice of products. They must be innovative and cost-effective. Our products have been tested and approved Through our services, we will do everything possible to make you discover them and ensure that you have the best shopping experience. But it's more than that!
Online ordering 100% safety Through a bank card, PayPal, or stripe.
• The warranty period is 2 years Change your mind within 15 days after receiving the package.
Track your orders on our website.
• Delivery provided In a limited time.
Competent professional customer service - listen to you 7 days a week.
Thousands of people have trusted us!
- Comment passer commande ?
Our online store is open 24 hours a day in a week. The ordering process is divided into several stages:
1-shopping Cart: Check your order content. In this step, you can modify the quantity.
2-customer information: Enter your personal information and delivery address.
3-delivery: Choose the delivery method you want according to your choice.
4-payment: There are several payment methods for your choice. You can view the order content (optional items and services, patterns, and delivery costs) in the summary.
5-order confirmation: To ensure that your order is properly registered, you must complete this step before & & #x27. You can print the order confirmation now. You will also receive an email confirming your order reference number and tracking number.
- What is the order processing time?
A complete order, inventory and verified by bank card by 1 p.m Processing on the day-Yes. For full orders verified by bank card after 1 p.m, The average processing time is 24 hours.
Orders are ready from Monday to Saturday, all products are available. If the product is not available, your order will be ready after receipt. Our products are shipped from multiple d' shipping centers. Therefore, You may receive orders in multiple packages-Yes. If this happens, you will receive the tracking number for each package by email.
- How to follow my order?
Once your payment takes effect (24-48 working hours), we will forward your order to l' our partner or d########## runtime center, where your items will be sent out. And then you'll get one Email with tracking number to track your order From our website. For more information, please visit our website Order tracking.
- How do I cancel my order?
To cancel an order, contact customer service via email.
- How can I use a promo code on the website?
If you have a valid promo code #x27, enter it in the "Promo Code" box during the payment process, and click "Apply."
- What are the delivery times?
Due to the #x27 exclusivity of certain products, the delivery time may take 7 to 20 days.
More details: New 2020 products, pre-orders and monthly selections are occasionally the subject of #x27 flash offers organised with our partners. Due to the number of orders to be processed and to offer you attractive prices, delivery times are significantly longer.
- What are the delivery costs?
At the moment, our promotional campaign allows you to benefit from the Free shipping. This offer is valid for all our products and for a limited time. Normally, delivery #x27 amounted to 4.99 euros in Metropolitan France and 7.99 euros for #x27 Europe and the international #x27.
- What precautions should be taken when delivering?
Upon receipt of your order, it is important to make sure that your package has not been damaged during transport and that the product is in perfect condition (and, if necessary, note this detailed damage on the carrier's delivery order). This check must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging,which can be useful in case of the product return, and are essential if you wish to benefit from your right of withdrawal.
- My package has been shipped but I still haven't received it, what to do?
First check tracking your package via the link to your tracking interface that was emailed to you after yourorder. If it is indicated during delivery, we invite you to wait until the expected delivery date. If your package is pending with the carrier, we invite you to pick it up at the address indicated on the notice of passage. Please check on your order tracking that the delivery address on your order is correct.
- I received an item that doesn't match my order, what to do?
Before contacting us, check on your order confirmation if the product ordered is different from the one you received. If the item received is actually different from the one you ordered, please contact customer service via email.
- I'm missing an article, what do I do?
Your order may be shipped in several packages. Check your order confirmation email don't have multiple tracking numbers from our carrier. If all packages have arrived and you still don't have all your products, contact customer service by email.
- What if my product has a manufacturing defect?
We do our utmost to ensure the intact and compliant delivery of your order. However, if you receive a defective product, contact us and we guarantee to find a winning solution for you.
- I am not satisfied with my order, can I get a refund?
Absolutely. If this case arises, please contact us. You have 15 days from receiving the goods to and 30 days to return the product to us as it is.The removal fee is your responsibility. Contact us beforehand and check out our Policy.
- of withdrawal?
You have the right to withdraw within 14 (fourteen) days receiving your order. See our terms and conditions of sale, article 'Consumer Buyer's Retraction' for the detailed conditions of application of the right of withdrawal. To retract your purchase, please contact us by email. The product must be returned complete, including any accessories, and in a condition that allows the product to be put back on sale. An overpack of the product is recommended for return. Any deterioration noted will result in a haircut on the value of the product.
- Who pays the cost of sending my material back?
Return costs are payable by you, only the shipping costs paid on the order are refundable.
- What payment methods do you accept?
We accept all credit cards as well as payment via PayPal, with or without PayPal account. Our business is expanding and you will soon be able to pay via Amazon Pay, the latest payment solution. For reasons of simplicity, we do not accept bank cheques, SEPA transfers or payments on receipt.
- My payment by credit card is refused, what to do?
Check first Your credit card has not expired-Yes. Second, check that you have provided the correct information Your first and last name In the proper range. If your bank transaction is rejected, this may be the upper limit allowed. To ensure that, we invite you Contact your bank Check the amount of this upper limit.
- When will my credit card be debited?
We are only in your order is Completed and ready for shipment (unless debited before installation). never! If a product is out of stock, then you have no money to pay in advance.
- Is the data I transmit confidential?
Our website is sponsored by Shopify company. We have a website 256 bit SSL security certificate-Yes. All pages, content, credit cards and transaction information are like this Protected by the same level of security used by the bank-Yes. For more information, please visit our Statutory declaration.
- What guarantee do you have?
If you purchase with xxxxx, you will get a satisfactory warranty or refund. If your product doesn't suit you, what do you have 14 days notice and refundT. If your product is defective, we will find a win-win solution for you (refund, free exchange, unique promotion code). If your product is not received within the specified time (see delivery date), we guarantee that your product will also be successful. For more information on this topic, please contact us and consult our return policy-Yes. No one will regret shopping, especially online. We value customer feedback and do our best to ensure your shopping activities go smoothly.
- Vas schedule
After sales service can be contacted via chat and email from 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m. from Monday to Saturday.
- There is something wrong with my product. What should I do?
Please contact our after-sales service department via chat or email from 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m. from Monday to Saturday.